Terms & Conditions

Welcome to Ejaza. By using our website, booking our services, or communicating with our team, you agree to the following Terms & Conditions. Please read them carefully.

1. General Terms

  1. Ejaza provides travel-related services including hotel reservations, transportation arrangements, and tour packages.
  2. All services are subject to availability and may change without prior notice.
  3. By making a booking, you confirm that all information provided is accurate and complete.

2. Booking & Payment

  1. All bookings must be confirmed with valid personal information and required payment details.
  2. Prices may vary depending on availability, season, or supplier changes.
  3. Full payment (or deposit, if applicable) must be made before the booking is finalized.
  4. Ejaza reserves the right to cancel any booking that is not paid on time.

3. Cancellations & Refunds

  1. Cancellation policies depend on the hotel, airline, or service provider rules.
  2. Some bookings may be non-refundable or subject to cancellation fees.
  3. Refunds, when applicable, will be processed according to the supplier’s policy and may take several business days.
  4. Ejaza is not responsible for delays caused by banks or payment systems.

4. Changes & Modifications

  1. Any changes to bookings (dates, names, services) are subject to availability and provider approval.
  2. Additional charges may apply for modifications.
  3. Ejaza cannot guarantee that all change requests can be accommodated.

5. Traveler Responsibilities

  1. Travelers must ensure they meet all visa, passport, and travel requirements.
  2. Ejaza is not responsible for denied entry, immigration issues, or missing documentation.
  3. Travelers are responsible for arriving on time for flights, tours, and hotel check-ins.

6. Liability

  1. Ejaza acts as an intermediary between customers and service providers (hotels, transport companies, etc.).
  2. We are not liable for accidents, delays, service interruptions, or issues caused by third-party providers.
  3. Any disputes with hotels or other providers must follow their individual policies.

7. Travel Insurance

  1. We strongly recommend that all travelers obtain travel insurance covering medical emergencies, cancellations, and personal belongings.
  2. Ejaza is not responsible for losses not covered by insurance.

8. Use of Website

  1. All content on this website—including text, images, and branding—is the property of Ejaza.
  2. Unauthorized copying, distribution, or misuse of content is prohibited.
  3. Users must not misuse the website or attempt to harm its functionality.

9. Privacy Policy

  1. Ejaza collects personal information solely for booking and service-related purposes.
  2. We do not share customer information with third parties except for necessary service providers.
  3. Your data is never sold or used for unrelated purposes.

10. Acceptance of Terms

By using Ejaza’s services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms may be updated at any time without prior notice.